Privacy Policy - DIVS Sentinel

1. Introduction

Welcome to DIVS (Device Integrity Verification System), operated by Asymmetric Group. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp verification service, our application (DIVS Sentinel), and our website (divs.co.in).

2. Information We Collect

We collect and process limited personal data necessary to provide our verification services:

Phone Number: We collect your mobile number to send and receive status updates, verification codes, and security alerts via the WhatsApp Business API.
Verification Data: Unique codes and device identifiers linked to your security alerts.
Communication Logs: Text inputs sent to our WhatsApp bot to process commands (e.g., confirming hardware swaps).

3. How We Use Your Information

We use the collected information for the following business purposes:

To send instant hardware swap notifications and security alerts to your device via WhatsApp.
To authenticate transactions, account actions, and verification requests.
To maintain logs and audit history of your device verification status.
To respond to your support queries and resolve complaints.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. Your phone number and security payloads are processed securely and shared strictly with the following trusted third parties:

Meta Platforms, Inc. (WhatsApp Business API): To transmit notifications and receive webhook messages.
Render / Cloud Providers: To host our web backend securely.

5. Data Retention & Deletion

We retain your phone number and security verification logs as long as you maintain an active registration with DIVS. You can request the deletion of your account and associated WhatsApp communication history at any time by visiting our Data Deletion Instructions page or by contacting us directly.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: support@divs.co.in
Phone: +91 72493 88447
Address: Pune, Maharashtra, India